RETURNS Returns

Can I return my order?

We process returns always when the product is delivered to you in bad shape and if you request the return within 14 days after you have received the order.

To make your refund you must fill in the form designed for this purpose, under "History and Order Details" on your account. Tick the box of the product you want to return and indicate the reason for the return. Then print the form and send it back to us along with the product.

Remember that you can only return products in their original packaging and the delivery cost will run at your expense.

You cannot return customised products.

We check all our products before delivery but during the shipping process, contingencies may arise that alter the quality of the product

Still, we remind you that NYBILO works with natural leather, which is submitted to the minimum possible processes Bear in mind that the natural leather colour is not homogeneous and our design, details and elaboration always respect the original appearance of the leather.

Can I request a change?

Naturally. If you want to request a change, we are happy to accept this, provided that the product is sent back to us in its original packaging. In this case, whatever the total amount is, the delivery cost will run at your expense.

For any further questions, do not hesitate to contact us by sending an email to hola@nybiloshop.com